FAQs
Can you guarantee customer satisfaction?
At Tuff Attire, customer satisfaction is our top priority. We strive to deliver high-quality products that meet your expectations and provide a seamless shopping experience. While we work hard to ensure every item meets our standards, if you're not completely satisfied with your purchase, our support team is here to help. We offer hassle-free returns and exchanges to make things right. Your happiness with Tuff Attire is our commitment, and we’re always just a message away.
How to buy a product?
To buy a product on Tuff Attire, start by browsing our collection or using the search bar to find your favorite items. Once you select a product, choose the size and color, and review the details. Add the item to your cart, then review your cart to ensure everything is correct before clicking checkout. Enter your shipping and billing information, complete the payment, and receive a confirmation email. When your order ships, you’ll get a tracking link to follow its journey to your door. Happy shopping at TUFF ATTIRE!
How can I make refund from your website?
To request a refund from Tuff Attire, simply contact our customer service team within 30 days of receiving your order. Make sure the item is unused, in its original condition, and with all tags attached. Once your return is approved, we’ll send you instructions on how to send the item back to us. Refunds will be processed once the item is received and inspected, typically within 5-7 business days. Original shipping costs (if any) are non-refundable. For any questions, please reach out to our support team, and we’ll be happy to assist!
I am a new user, how should I start?
Welcome to Tuff Attire! Start by browsing our collections to explore a range of stylish, high-quality apparel. When you find something you love, select your size and add it to your cart. Enjoy free shipping across the USA on all orders, with a smooth checkout process designed to be quick and secure. Once your order is confirmed, we’ll send a tracking link so you can follow its journey. If you have any questions, our customer service team is here to help. Enjoy shopping and welcome to the TUFF ATTIRE family!
Are my details secured?
At Tuff Attire, we take your privacy and data security very seriously. All transactions on our Shopify store are encrypted and processed through secure payment gateways, ensuring your personal details are safe. We adhere to Shopify’s rigorous security standards and comply with industry best practices to keep your information protected. Your data is used solely for order processing and communication, never shared with third parties. Shop with confidence, knowing your privacy is our priority. For any questions, feel free to reach out to us directly.
How did we execute delivery?
We deliver all across the USA with free standard shipping on every order. Once an order is placed, it’s processed within 1-2 business days, then shipped, with delivery typically in 3-7 business days. After your order is shipped, we’ll send you a tracking link to follow its journey. Our dedicated customer service is here to assist with any questions. Please note that we are not responsible for carrier delays, customs issues, or weather impacts. For more information, reach out to our support team.